# Privacy Policy — BlueBonnet Home Health

Effective date: July 18, 2026

BlueBonnet Home Health ("we," "us," or "our") is a licensed non-medical in-home care agency located at 2806 Old Pecan Grove Ln, Houston, TX 77092. This policy describes what information we collect through our website, phone calls, text messages, and service forms, how we use it, and the choices you have.

## Information We Collect

We collect information you choose to provide to us, including:

- **Contact information** — name, phone number, email address, and mailing or service address when you request an assessment, call us, or fill out a form.
- **Care-related information** — details about care needs and scheduling preferences that you share so we can plan services.
- **Caregiver and contractor information** — name, phone, email, ZIP code, availability, and work-eligibility details submitted by caregivers who apply to work with us or use our scheduling tools.
- **Website usage data** — standard analytics information (pages visited, approximate location, device type) collected through cookies and tools such as Google Analytics. You can limit cookies in your browser settings.

## How We Use Your Information

We use the information above to respond to inquiries, schedule and provide care services, coordinate caregiver shift assignments, process insurance (LTCI) paperwork you ask us to handle, send service communications, and improve our website. We do not sell your personal information.

## SMS / Text Messaging

If you provide your mobile number and consent to receive text messages from BlueBonnet Home Health — for example, shift assignment offers and confirmations for contracted caregivers, or service notifications for clients — the following terms apply:

- **Message frequency varies** based on your schedule and service activity.
- **Message and data rates may apply.**
- Reply **STOP** at any time to opt out of text messages. Reply **HELP** for help, or contact us at (346) 689-2339 or admin@bluebonnetathome.com.
- **No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.** Text messaging originator opt-in data and consent will not be shared with any third parties.

## Email Communications

If you receive marketing or informational emails from us, every message includes an unsubscribe link. Unsubscribe requests are honored permanently. Service-related emails (such as scheduling confirmations you have requested) are sent as needed to provide the service.

## How We Share Information

We share personal information only with service providers who help us operate (such as website hosting, email delivery, and text messaging providers), with insurers or their representatives when you ask us to handle LTCI claims on your behalf, and when required by law. We never sell or rent personal information, and as stated above, mobile numbers and texting consent are never shared for marketing purposes.

## Data Security & Retention

We use reasonable administrative and technical safeguards to protect your information, and we retain it only as long as needed to provide services and meet legal and licensing obligations that apply to home care agencies in Texas.

## Your Choices & Contact

You may ask us to update or delete your contact information, opt out of texts (reply STOP), or unsubscribe from emails at any time. Questions about this policy? Contact BlueBonnet Home Health at (346) 689-2339 or admin@bluebonnetathome.com.

We may update this policy from time to time; the effective date above reflects the latest revision. See also our [Terms of Service](https://bluebonnetathome.com/terms).